Web Conference Guide

7.1.1 - I am trying to join a meeting but I do not see any chat / roster entries / shared applications.

Sometimes web browsers can encounter resource problems running Java applets. Try closing down all your browser windows and restarting your browser to fix this.

7.1.2 - I’m seeing problems while sharing an application and people say I’m leaving the conference and rejoining it continually.

Poor quality network connection is the likely cause of this. The network is losing your connection to the conference, and so the system has to reconnect you.

Try reducing the amount of data by, for example, using low-color hosting; sharing fewer applications; sharing a window rather than the whole desktop.

7.1.3 - I’m unable to do anything in a conference except send chat messages.

You have joined the conference as a visitor. If you have been invited to join as a presenter, make sure you have entered the moderator pin.

7.1.4 The colors in my shared application aren’t displayed correctly—they show banding.

The conference presenter who is sharing the application has specified low-color hosting. Ask him to enable high-color hosting.

7.1.5 - My conference window keeps saying there was a problem connecting to the conference and reloading

The conference may have just closed down as you were trying to join it. Try closing all your browser windows and then connecting to the conference again.